The challenge
Wondertrunk & Co., Japan’s leading luxury destination management company, has become known for creating seamless, high-touch travel experiences. But behind the scenes, disorganized domain knowledge, manual processes, and disconnected tools were creating bottlenecks that limited their ability to scale and respond efficiently to client needs.
They needed a system that
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Reduced their two-week response time
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Consolidated disconnected tools into a single, streamlined system
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Eliminated time-consuming manual data entry and spreadsheet updates
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Organized all domain knowledge, vendor details, and supplier data
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Allowed management to analyze business performance
The solution
We built a custom end-to-end system that modernized their entire operation, delivering a Minimum Viable Product within 16 weeks. The platform handles everything from initial client conversations to final bookings.
Our approach focused on these key areas
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Replacing scattered tools with one centralized system
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Streamlining itinerary creation with tools and templates
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Providing visibility into business performance and growth opportunities
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Improving the management of suppliers and their services
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Integrating booking management features
The results
The new system has transformed Wondertrunk’s operations, improving their efficiency and ability to serve more customers while creating a foundation for scalable growth.
The platform instantly made a significant impact
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Decreased itinerary turnaround time by 90%
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Freed up 75% of team capacity by eliminating repetitive tasks
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Improved conversion rates and client satisfaction
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Enabled strategic decision-making and better financial planning
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Identified most profitable trip types
What we built
We designed and developed a custom desktop system that preserves the high-touch experience their luxury clients expect, while making client itineraries easily accessible on mobile and fully optimized for both Android and iOS.
The complete business operations platform
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Eliminates manual data entry and repetitive tasks
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Connects every step of the travel planning process
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Automates routine paperwork and redundant work
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Scales to handle increasing business volume
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Provides clear visibility into business performance
How we did it
We initiated the development of Wondertrunk’s custom software using the Scrum framework of bi-weekly sprints and continuous collaboration with the Wondertrunk team.
We combined several cutting-edge technologies
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NestJS for a scalable, modular backend architecture
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PostgreSQL for robust, reliable data management
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React for a dynamic and responsive user interface
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AWS for secure, scalable server infrastructure and cloud storage
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Stripe integration for streamlined, secure payment processing
The platform continues to evolve with planned features including
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Adding a concise overview of a trip from its detailed itinerary
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Increasing meta-content for suppliers and their pricing options
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Leveraging AI to further ease searchability of their supplier database
